Billing & refunds

Plans and chart limits

• Free: keep up to 5 cloud charts at a time. Publicly published charts include Visliz attribution.
• Pro: listed at US$9.99 per month or US$99.99 per year. Keep up to 100 charts created during the current subscription month; deleting a chart created in that month frees a slot. Previously created charts are retained. Editing or republishing an existing chart does not use another slot. Yearly billing uses the same monthly chart allowance, not an annual allowance of 100. Pro public publishing can remove Visliz attribution.

Payments and renewal

Lemon Squeezy processes purchases as merchant of record. The checkout shows the final currency, amount, taxes or discounts and renewal frequency before payment. A recurring subscription renews until cancelled. If you have a paid subscription, check the renewal date and manage billing through Editor → Preferences & Account Settings → Manage subscription. This option appears for accounts with a billing customer record; Free accounts without a purchase have no subscription to manage.

Cancellation and failed renewal

Cancel in the customer portal to stop future renewal. Cancellation normally retains Pro until the stated end date; cancellation alone is not a refund. When a subscription expires, or its renewal is past due/unpaid, it no longer grants Pro. A successful payment and confirmed subscription update can restore access. Existing charts are not automatically deleted on downgrade; editing and republishing saved work remain available, while new charts follow Free limits and new public deliveries include Free attribution.

Refund requests

Send your account email, order/subscription ID and a description of the issue to support@visliz.app. Do not send card details, login codes or passwords. We review refund requests under applicable law and the payment provider’s rules. Eligibility depends on your purchase and the circumstances of your request. Your statutory consumer rights remain unaffected. You can also use Lemon Squeezy buyer support.

A full refund stops the corresponding subscription’s Pro access once confirmed. A partial refund retains its existing access unless the subscription separately expires or becomes ineligible. Confirm cancellation/renewal status in the customer portal after a refund. Refund processing and arrival times depend on the payment provider and bank.